Updating & refreshing your Chrome browser

Updates to the Chrome browser often cause issues for users who do not have the most recent version.

Below are the steps that you can take to check your browser version and refresh your browser cache in order to resolve these issues.

Check your version of Chrome

1. Open Chrome and click on the three vertical dots at the top right: 

2.  Select Help | About Chrome

3. Check the version of Chrome. It should be Version 74.0.3729.131

If it's not an up to date version, you will see an option to Update Google Chrome (if you don’t see this button, you’re on the latest version). 

4. Click Relaunch

The browser saves your opened tabs and windows and reopens them automatically when it restarts. 

Refresh Your Cache

Users are reporting improved access after updating the browser version and clearing their browser cache.

To refresh your Chrome browser’s cache:

1. Open Chrome and click on the three vertical dots at the top right

2. Select History

3. Click on “clear browsing data”

4. Clear default selection

For further information about clearing a browser's cache, users have found this link to be useful: Refresh Your Cache.

If your loading issue continues, please try another browser as an interim measure, such as Firefox. 

  If the loading issue persist after refreshing your cache and testing on a different browser (please do not use Internet Explorer as this browser is not supported), contact the Help Desk by emailing: help@thedocyard.co   Let us know that you've already followed the steps above and include details of the project and the team that you're in so that we can investigate.