Updating & refreshing your Chrome browser

Updates to the Chrome browser often cause issues for users who do not have the most recent version.

Unless you have specifically disabled it Chrome will check for updates every couple of hours and automatically update itself, but here's how to manually tell Chrome to update itself.

Below are the steps that you can take to check your browser version and refresh your browser cache in order to resolve these issues.

Check your version of Chrome is up to date

1. Click the "Customize and Control" button

In the top-right corner of the Chrome window you'll see the Customise menu icon - it looks like three little black dots on top of each other - click it.

2. Hover your mouse on the "Help" menu item

When you hover on the Help menu item another menu will appear out to the side - it contains the About Google Chrome option.

3. Click "About Google Chrome"

As soon as you open the "About" screen for Chrome, it will automatically start to check if there are any updates available for your copy of Chrome. If there are updates available it will start to download them. You don't need to do anything to start this process.

4. If Chrome finds updates, click "Relaunch" to install them

If Chrome finds updates, it will automatically download and install them. Once this is done you need to click the Relaunch button to finish this process. Clicking it will restart Chrome. Chrome should remember which websites you have open and reopen them when it starts up again.

Here is a link to a useful guide on the latest version for Chrome: The latest version of Chrome

Refresh Your Cache

Users are reporting improved access after updating the browser version and clearing their browser cache.

To refresh your Chrome browser’s cache:

1. Open Chrome and click on the three vertical dots at the top right

2. Select History

3. Click on “clear browsing data”

4. Clear default selection

For further information about clearing a browser's cache, users have found this link to be useful: Refresh Your Cache.

If your loading issue continues, please try another browser as an interim measure, such as Firefox. 

  If the loading issue persist after refreshing your cache and testing on a different browser (please do not use Internet Explorer as this browser is not supported), contact the Help Desk by emailing: help@thedocyard.co   Let us know that you've already followed the steps above and include details of the project and the team that you're in so that we can investigate.